بررسی نقش استراتژی شش سیگما در بهبود کیفیت خدمات کتابخانه‌های دانشگاه آزاد اسلامی از دیدگاه کتابداران زن

نوع مقاله : مقاله پژوهشی

نویسندگان

1 گروه علم داده‎ها و دانش شناسی، دانشگاه آزاد اسلامی، واحد مرودشت، مرودشت. ایران

2 گروه آمار، دانشگاه آزاد اسلامی، واحد مرودشت، مرودشت. ایران

چکیده

هدف از این مطالعه، بررسی نقش استراتژی شش سیگما در بهبود کیفیت خدمات کتابخانه‌های دانشگاه آزاد اسلامی از دیدگاه کتابداران زن این واحد های دانشگاهی در منطقه یک بوده است. نوع پژوهش توصیفی - تحلیلی و روش پژوهش پیمایشی است. جامعه پژوهش تمامی کتابداران زن   شاغل در کتابخانه‌های دانشگاه آزاد اسلامی منطقه یک در سـال 94-1393 است. ابزار گردآوری داده‌ها پرسش‌نامه اصول شش سیگما "پاند و هالپ" (2004) بوده است. اعتبار ابزار از راه اعتبار صوری و پایایی آن با استفاده از ضریب  لفای کرونباخ محاسبه شده و در پاسخ به سؤالات و آزمون فرضیه‌ها از واریانس یک سویه و تی تک نمونه ای و مستقل استفاده شده است. بر اساس یافته‌های پژوهش کتابداران با تحصیلات بالاتر و رشته تحصیلی کتابداری توجهی بیش‌تر به مولفه‌های تمرکز  واقعی بر مشتری، مدیریت مبتنی بر حقایق و داده‎ها و مدیریت کنشی در افزایش کیفیت خدمات کتابخانه داشته‎اند. در بررسی اصول اجرایی شش سـیگما در کتابخانه‌های مـورد مطالعـه مشخص شد که تمامی متغیرهای شش سیگما در کتابخانه‌های مـورد بررسـی از دیدگاه کتابداران زن به گونه‌ای معنی دار از حد بهینه بیش‌تر است.

کلیدواژه‌ها


عنوان مقاله [English]

Investigating the Role of Six Sigma Strategy in Improving Quality of Services in Islamic Azad University Libraries from the Viewpoints of Female Librarians

نویسندگان [English]

  • M Yari Zanganeh 1
  • Z Khodadadi 2
چکیده [English]

This research aimed to investigate the role of Six Sigma strategy in improving quality of services in Islamic Azad University Libraries from the Viewpoints of female librarians. Methodology of research was a descriptive survey. The study population consisted of all Librarians working in Libraries of Islamic Azad University branch-1 in 2014-2015. Questionnaire of Pand and Holp (2004) Six Sigma principles were used for data collection. The professors of Management and Information Sciences and knowledge verified the face validity of questionnaire and their suggestions were applied and the reliability of the questionnaire was also estimated 83% by using Cronbach’s Alpha. For testing research questions and hypotheses, one-way ANOVA and t-tests were used. The result indicated that librarians with higher education with field of library and information science have more attention to the components including focus on customer, management based on information and facts and action management in improving quality of services. In addition, result showed all variables of Six Sigma is significantly higher than desirable from the viewpoints of female librarians.

کلیدواژه‌ها [English]

  • Six Sigma, Quality of Services, Libraries, Islamic Azad University
  • Female Librarians
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